Frequently Asked Questions
Q1. How can I place an order?
Browse our products, add your selected items to your shopping cart, and complete checkout using the available payment options.
Q2. How will I know my order has been placed?
You should receive an order confirmation at the email address provided during checkout. If you do not receive it, check your spam folder and contact customer support if necessary.
Q3. How long does shipping take?
Processing and delivery times depend on the product, destination, and shipping provider. Please check our Shipping Policy for the current estimates displayed for your order.
Q4. How can I track my order?
If tracking is available, we will send tracking information to your order email. You can also contact support@asolei.store for assistance.
Q5. Can I cancel my order?
Contact us as soon as possible. Cancellation depends on the order's processing and shipping status. Please see our Order Cancellation Policy.
Q6. Can I return an item?
Eligible items may be returned within the return window described in our Return and Refund Policy. Some exclusions may apply.
Q7. What if my item arrives damaged or incorrect?
Email support@asolei.store with your order number, a description of the issue, and photographs where possible. We will review your request and advise you on the next steps.
Q8. How long do refunds take?
Approved refunds are generally processed within the timeframe described in our Return and Refund Policy. Your bank or payment provider may require additional time to post the credit.
Q9. Which payment methods do you accept?
The available payment methods are displayed during checkout. Availability may vary by customer location and payment provider.
Q10. Do you ship internationally?
Shipping destinations depend on product availability and the options offered at checkout. Please confirm that your destination is supported before placing an order.
Q11. How can I contact Asolei?
Email: support@asolei.store
Phone: +1 269-257-9830
Address: 117 S Lexington St Ste 100, Harrisonville, MO 64701, United States.