Privacy policy

Last Updated: October 26, 2026

Asolei respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information, including your name, email address, telephone number, and shipping address.
Order information, including products purchased, order history, billing details, and transaction status.
Payment-related information processed by our payment service providers.
Technical information, including IP address, browser type, device information, and website usage data.
Communications you send to our customer support team.
Information collected through cookies and similar technologies, subject to your preferences and applicable law.

2. How We Use Information

We may use personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Process payments, returns, and refunds.
Respond to customer inquiries.
Detect fraud and help protect our store.
Maintain and improve website functionality.
Comply with legal obligations.
Send marketing communications where permitted by law and subject to applicable consent requirements.

3. How Information Is Shared

We may share relevant information with service providers that help us operate our business, including:

Ecommerce platform providers, such as Shopify.
Payment processors.
Suppliers, fulfillment providers, and shipping carriers.
Customer support, analytics, and website technology providers.
Professional advisers and government authorities when legally required.

We do not need access to your full payment card details to process an order when those details are handled directly by a payment processor.

We do not sell personal information for money. Certain advertising or analytics activities may constitute “selling” or “sharing” under specific privacy laws. Where those laws apply, we will provide the required notices and choices.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support shopping cart functionality, remember preferences, measure website performance, and, where enabled, provide advertising.

You can manage cookies through your browser and any consent tools provided on our website. Disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain appropriate business records, resolve disputes, prevent fraud, and meet legal requirements.

Retention periods vary depending on the type of information and applicable obligations.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to opt out of certain targeted advertising or data-sharing activities.

You may submit a request by emailing support@asolei.store. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our website is not intended for children who are not legally able to enter into the relevant transactions. We do not knowingly collect personal information from children in violation of applicable law.