Shipping policy

Last Updated: October 26, 2026

Thank you for shopping with Asolei. This policy explains how orders are processed, shipped, and tracked.

1. Order Processing

Orders are generally processed within [1–3 business days] after payment authorization, excluding weekends and public holidays.

Processing time is separate from transit time. During sales, holidays, or periods of unusually high demand, processing may take longer.

2. Shipping Destinations

We ship to the destinations available at checkout. Shipping availability may vary by product and destination.

If we cannot ship an order to your address, we will contact you regarding available options.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, product, supplier, shipping method, and carrier.

For US orders, our expected delivery estimate is [insert your realistic delivery window] after processing.

These are estimates, not guaranteed delivery dates, unless explicitly stated otherwise. Actual shipping times should be based on your supplier and fulfillment arrangements.

4. Shipping Fees

Shipping charges, if applicable, are shown during checkout before the order is completed.

Any free-shipping offer will be subject to the conditions displayed with that offer.

5. Order Tracking

When tracking is available, we will send tracking details to the email address provided at checkout.

Tracking information may take time to become active after a carrier receives the package. If tracking does not update for an extended period, contact support@asolei.store.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order enters processing or has been handed to a carrier.

Additional charges or delivery problems resulting from an incorrect address may be handled according to the circumstances and applicable law.

7. Delayed or Lost Packages

Delivery may be affected by carrier operations, severe weather, customs, public holidays, or other events outside our reasonable control.

If your package appears lost or has not arrived within the stated delivery window, contact us with your order number. We will review the available tracking information and help determine the appropriate next steps.

8. Split Shipments

Depending on product availability and fulfillment arrangements, items in one order may arrive in separate packages.

Where tracking is available, separate tracking information may be provided.

9. Customs and Import Fees

For international orders, customs duties, import taxes, and other charges may apply where permitted. Responsibility for these charges will be disclosed as clearly as reasonably possible before purchase.